Worldfirst
Head of Sales EMEA
This role presents a fantastic opportunity to lead the EMEA sales team (6+ people) to achieving significant new business acquisition targets. You will demonstrate, leadership, motivation and great people skills in order to consistently inspire direct reports.
Examples of Key responsibilities:
Directly accountable for new business turnover generated the EMEA sales team across Corporate Sales (SME & eCommerce) and Partnerships, you’ll be responsible for motivating the team to achieve their monthly/annual turnover targets.
Responsibility for growing the team in a way that is scalable with responsibility for the recruitment, on- boarding and training of all new employees. Required to submit quarterly headcount forecasting and working with HR to develop capacity metrics for each role and agree expectations for future hiring.
Line management of your direct reports, ensuring clear goals are set and they clear on what “high performance” looks like. You will be responsible for creating a detailed training programme for all team members to make sure they are delivering optimal service for clients, utilising as many products/services as possible.
In conjunction with the GM for EMEA, you will formulate the sales strategy for the EMEA sales teams, presenting and highlighting a business case for change or new opportunity.
You’ll be accountable for analysing customer metrics to understand the channels through which your sales desks are acquiring leads and then ensure, as a customer of the global Marketing team, you work collaboratively with them to grow the number of leads.
Responsible for monthly reporting to Senior Management on the performance of the desk and interpreting the data/providing commentary on the commercial areas including challenges, successes and opportunities for growth. Develop action plans to overcome the challenges, ensure more of the successes and take advantage of the opportunities.
Represent the customer when working with the IT and Marketing Teams to deliver an exceptional user experience for our customers with seamless service on all devices.
Responsible for ensuring you and your team are up to date with the latest products and services to proficiently sell this to the customer, representing WorldFirst with the utmost professionalism & integrity.
Responsible for ensuring you and the team are aware of necessary Compliance regulations through effective training and managing customer complaints appropriately.
Growing the necessary Salesforce capability within the team
Key Capabilities:
You will:
-Be an experienced manager with exceptional leadership skills; ensuring commitment and drive your teams and a positive, high energy working environment.
-Have experience in launching new products and developing go-to-market strategies
-Experience in presenting to exec level decision makers internally and externally
-Have a proven track record within business development, ideally within a B2B fast growth scale up
-Ability to think strategically about sales channel improvements, getting agreement from relevant internal partners and working on Business Opportunity Cases
-Customer focus; ensuring the team delivers exceptional client service throughout the sales process.
-Have excellent knowledge of Salesforce best practice.